Inside Sales
Twinsburg, OH
Responsibilities, Knowledge & Skills
- Proven outbound phone sales and inbound sales coverage
- Interacts with existing customers primarily by phone to increase sales of an organization's products and/or services
- Possesses a “hunter” mentality with the reengagement of existing, low performing accounts
- Provides general support to customers over the phone
- Solicit sales of new or additional services through call discussions
- Sells new and/or additional product lines to the account through direct call interaction
- Provides pricing and delivery information
- Serves as liaison between the customer and various departments
- Resolves customer requests, questions; frequently requiring analysis of situations to determine best use of resources
- Apply Company sales programs and techniques to achieve sales plans
- Ability to achieve monthly call and sales targets
- Understands sales statistics to generate ideas and to expand services available to present customers
- Collects/maintains accurate notes on assigned customers within CRM platform
- Collects current information of competitive product and activity
- Demonstrated success in meeting or exceeding quotas
Additional Requirements
- Relies on experience and judgment to plan and accomplish goals
- Works independently, and is solution driven
- Implements all applicable programs
- Handles dealer issues quickly and efficiently
- Coordinates activity with the credit department to assist as necessary
- Collaboratively communicates/coordinates dealer activities effectively with counterparts as applicable
- Has awareness of costs associated with customer support (pricing, invoice adjustments, returns)
- Other duties as may be assigned by supervisor
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Must possess strong computer skills (MS Office, CRM, ERP)
Education and Experience
- Previous industry related experience in distribution environment preferred
- B to B selling, previous related customer service
- Ability to calculate figures and amounts such as discounts, margins, and percentages
- Competent with excel
ESSCO is an Equal Opportunity Employer