Inside Sales

Twinsburg, OH

Responsibilities, Knowledge & Skills

• Proven outbound phone sales and inbound sales coverage
• Interacts with existing customers primarily by phone to increase sales of an organization's products and/or services

• Possesses a “hunter” mentality with the reengagement of existing, low performing accounts

• Provides general support to customers over the phone
• Solicit sales of new or additional services through call discussions
• Sells new and/or additional product lines to the account through direct call interaction
• Provides pricing and delivery information
• Serves as liaison between the customer and various departments

• Resolves customer requests, questions; frequently requiring analysis of situations to determine best use of resources
• Apply Company sales programs and techniques to achieve sales plans
• Ability to achieve monthly call and sales targets
• Understands sales statistics to generate ideas and to expand services available to present customers
• Collects/maintains accurate notes on assigned customers within CRM platform
• Collects current information of competitive product and activity
• Demonstrated success in meeting or exceeding quotas

 

Additional Requirements

• Relies on experience and judgment to plan and accomplish goals
• Works independently, and is solution driven
• Implements all applicable programs
• Handles dealer issues quickly and efficiently
• Coordinates activity with the credit department to assist as necessary
• Collaboratively communicates/coordinates dealer activities effectively with counterparts as applicable
• Has awareness of costs associated with customer support (pricing, invoice adjustments, returns)
• Other duties as may be assigned by supervisor
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Must possess strong computer skills (MS Office, CRM, ERP)

 

Education and Experience

• Previous industry related experience in distribution environment preferred
• B to B selling, previous related customer service 
• Ability to calculate figures and amounts such as discounts, margins, and percentages
• Competent with excel

 

ESSCO is an Equal Opportunity Employer